Terms & Conditions

Validity and Currency - This price list visible replaces all previous versions. - All prices are in Pounds Sterling (£/GBP). – Lona U.K reserves the right to adjust prices during the year if necessary. Customers will be informed of any applicable price alterations at the time of placing their order. Packing and Delivery - The minimum order value for existing account holders is £100. UK mainland customers: - Packing and delivery is free within the UK mainland on orders over £750.00 Excluding VAT and excluding subsidised display equipment. Carriage will be charged at a subsidised rate of £10.00 on orders under £750.00. - Surcharges may apply to delivery addresses in the Scottish Highlands and other remote areas. Export customers (including Northern Ireland, Eire, the Isle of Man and the Channel Islands): - Freight will be charged at cost for export orders, using the most competitive quotation obtained on the day of packing. – Lona U.K does not despatch directly to members of the public on behalf of its customers (‘drop shipping’). Terms of Payment - New customers are required to make payment before goods are despatched. - UK customers placing subsequent orders are allowed 30 days’ credit at the discretion of the Partners. - Export customers are required to make payment before goods are despatched. - Payment in Euros (€/EUR) or United States Dollars ($/USD) is accepted by prior arrangement. The prevailing exchange rate on the date the order is packed will be used. Please advise us at the time of placing your order if you wish to pay in either of these currencies. - Payment by Visa, Mastercard, Maestro and Solo debit and credit cards is accepted for payment of invoices issued in Pounds Sterling. UK-based customers may also pay by American Express credit card. - Customers paying by bank transfer are kindly requested to advise us of the date and value of their payment. Value Added Tax (VAT) - VAT will be charged at the current rate for all destinations within the United Kingdom. - Customers outside the UK but within the European Union are exempt from VAT provided they supply us with their valid VAT registration number. - Export orders outside the European Union are exempt from VAT, subject to proof of export. Availability - Most stock and sundries are available ex stock and can be despatched within 10 days of receipt of order. Customers will be advised if delay is anticipated. Display Equipment - Display equipment such as stands and merchandisers are supplied at subsidised prices and are sold on the condition that they are used for the display of Lona U.K products only. - Display equipment cannot be used to make up carriage paid orders or minimum orders. - Display equipment is for retail display and must not be sold on to members of the public. Incorrect or Damaged Deliveries - Any incorrect or damaged deliveries must be brought to our attention within seven days of receipt of delivery. Procedure for returning faulty or damaged goods - Customers are requested not to return faulty or damaged goods without first contacting us. It is often possible to rectify a small issue over the telephone. Postage costs will not be refunded if goods are returned without our prior agreement.  If a manufacturing fault or damage sustained during transportation to the customer is found, a credit note or replacement item will be issued and return postage reimbursed. - Credits or replacements will not be made for items that have been damaged on the shop floor or by a member of the public. Representation – Lona U.K account holders agree to represent, display and promote the brand in a professional and knowledgeable manner at all times.  The photography copyright remains the property of Lona U.K and only those with written permission may be allowed to use the images. – Any logos may only be used with our written permission. Title all goods remain the property of Lona U.K until paid for in full. 

Lona U.K Limited,
Company number: 03710685
VAT: GB 735516138
415 Centennial Park, Elstree, Hertfordshire, United Kingdom, WD6 3TN
Tel: +44 02089536660
Fax: +44 02082076484